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Refund policy
Nakestores Return & Refund Policy
We want customers to feel confident when purchasing from Nakestores. Eligible merchandise may be returned within 30 days of delivery, subject to the conditions and exclusions described below.
This policy applies to purchases made directly from Nakestores. Products purchased from another retailer, marketplace, or dealer are subject to that seller's return policy.
30-Day Return Eligibility
To qualify for a standard return, the return request must be submitted within 30 days of the date your order was delivered.
Unless otherwise stated in this policy, returned merchandise must be:
- Unused
- Unfired and unaltered
- In new and resalable condition
- Returned with all original components and accessories
- Returned with manuals, tags and other materials originally included
- Returned in the original manufacturer packaging
- Accompanied by proof of purchase from Nakestores
Items that show signs of use, firing, modification, damage, missing components, improper handling or incomplete packaging may be refused or may not qualify for a full refund.
How to Start a Return
All returns require authorization before merchandise is shipped back to Nakestores.
To begin a return, use your Nakestores customer account:
You may also contact us through our Contact Us page for assistance.
Once an eligible return request is approved, Nakestores will provide return instructions and, when applicable, a return shipping label.
Do not send merchandise back without prior return authorization. Unauthorized returns may be refused or returned to the sender.
Return Address
Authorized returns should be sent only according to the instructions provided with your approved return.
Nakestores Byrna Dealer
7822 Balboa Blvd
Van Nuys, CA 91406
The return address above should not be used until your return has been approved and instructions have been issued.
Free Return Shipping
For eligible domestic U.S. returns approved under this policy, Nakestores may provide a prepaid return shipping label.
Free return shipping does not apply to every type of return or destination. Products excluded from return, unauthorized returns, international returns, freight-forwarded orders and other special circumstances may not qualify.
Canadian orders do not qualify for free U.S. return shipping. Customers returning eligible merchandise from Canada are responsible for applicable return transportation, customs, brokerage, duties and related charges.
Damaged or Defective Products
If an eligible Byrna launcher, Byrna Shield, Byrna Banshee, accessory or other product arrives damaged or defective, please inspect it promptly and contact Nakestores within 10 days of delivery.
When contacting us, please provide:
- Your Nakestores order number
- A description of the damage or defect
- Photos or video when requested
- Any other information needed to evaluate the claim
Qualifying products that arrive damaged or defective may be replaced, repaired, refunded or otherwise handled according to the applicable Nakestores or manufacturer procedure.
Operational problems that arise after the initial damaged-product period may instead be covered by the applicable manufacturer's warranty.
Manufacturer Warranty Claims
A return and a warranty claim are not the same thing.
Products that have been used and later develop a mechanical or manufacturing issue may be subject to the manufacturer's warranty rather than the Nakestores 30-day change-of-mind return policy.
Customers may contact Nakestores for guidance regarding the appropriate next step.
Non-Returnable & Final-Sale Products
For health, safety, regulatory, hazardous-material and product-integrity reasons, certain merchandise is not eligible for standard return or refund.
Unless otherwise required by applicable law or specifically approved by Nakestores, the following are considered non-returnable or final sale:
- Byrna Pepper chemical projectiles
- Byrna MAX chemical projectiles
- BGR / Bad Guy Repellent aerosol products
- Pepper sprays and other chemical irritant products
- Opened or used chemical projectiles
- CO2 cartridges and compressed-gas products
- Hazardous-material products
- Byrna less-lethal 12-gauge ammunition
- Body armor and armor inserts
- Ballistic protection products where return is prohibited by policy
- Custom, personalized or specially ordered products
- Gift cards
- Products specifically marked Final Sale or Non-Returnable
A product that arrives damaged or defective may still be reviewed under the applicable damaged-product or warranty procedure even when that product would otherwise be non-returnable.
Byrna Launchers
An eligible Byrna launcher may qualify for return under Nakestores' standard return policy when the return request is submitted within 30 days and the launcher remains new, unused, unfired, unmodified and complete with its original packaging and accessories.
A launcher that has been fired, modified, damaged, improperly handled or returned incomplete may not qualify for a standard change-of-mind return.
Accessories
Eligible accessories may be returned within 30 days when they are unused, undamaged and returned with all original packaging and included components.
Accessories showing installation damage, modification, wear, missing components or evidence of use may not qualify for return.
Order Cancellations
If you need to cancel an order, contact Nakestores as soon as possible.
An order that has not yet entered fulfillment or shipped may be eligible for cancellation and refund.
Cancellation cannot be guaranteed once an order has entered processing.
The following may not be cancelable once processing has begun:
- Orders already marked as shipped
- Drop-shipped products
- Special-order products
- Custom products
- Orders already transferred to a shipping carrier
Once an order has been delivered, it is no longer a cancellation request. Eligible merchandise must instead be handled under the return terms described on this page.
Exchanges
If you need a different eligible product, color, size or configuration, contact Nakestores for assistance.
Depending on the product and circumstances, the simplest process may be to return the eligible merchandise and place a new order.
Non-returnable products cannot generally be exchanged because of preference, ordering error or change of mind.
Return Inspection
All returned merchandise is subject to inspection after it arrives at Nakestores.
Inspection may include verification of:
- Product condition
- Evidence of use or firing
- Original packaging
- Included accessories and components
- Serial numbers when applicable
- Damage or modification
- Return eligibility under this policy
Nakestores reserves the right to deny a refund or adjust the amount refunded when merchandise is returned in a condition that does not comply with the approved return requirements, to the extent permitted by applicable law.
Refund Processing
After an approved return is received and inspected, Nakestores will notify you regarding the refund status.
Approved refunds are issued to the original payment method.
Nakestores generally processes approved refunds within approximately 5 business days after completion of the return inspection.
After Nakestores issues the refund, additional processing time may be required by your bank, card issuer or payment provider before the credit appears on your account.
If more than 10 business days have passed since Nakestores confirmed that your refund was issued, contact us for assistance.
Original Shipping Charges
Original shipping and handling charges may be non-refundable unless the return is the result of a verified Nakestores fulfillment error, qualifying damaged shipment or other circumstance approved by Nakestores.
Orders that originally qualified for free shipping remain subject to the return conditions described in this policy.
Canada & International Returns
Eligible Canadian returns must first receive authorization from Nakestores.
Canadian customers are responsible for return transportation and any customs, duties, taxes, brokerage charges or other import/export costs associated with returning merchandise.
Nakestores does not reimburse Canadian customs duties, import taxes or brokerage charges previously paid by the customer.
For additional information about Canadian shipping, see our Shipping Policy.
Freight Forwarders
Orders delivered to a customer-selected freight forwarder require special consideration.
Once a shipment has been delivered to and accepted by the freight forwarder, Nakestores is generally not responsible for damage, loss, handling or transportation occurring after that delivery.
Return transportation from a freight forwarder or international destination is the responsibility of the customer unless otherwise agreed in writing by Nakestores.
Shipping-Restricted Products
Return eligibility does not override product shipping restrictions.
If a return, replacement or exchange involves a product that cannot legally or operationally be shipped back to your jurisdiction, Nakestores may need to use a different resolution.
Review our Byrna Shipping Restrictions for current destination-specific information.
Return Abuse & Fraud
Nakestores reserves the right to refuse returns that appear fraudulent, abusive, altered, substituted, intentionally damaged or otherwise inconsistent with this policy.
Serial-numbered merchandise, packaging, accessories and other identifying information may be verified as part of the return process.
Nakestores Return & Refund FAQ
How long do I have to return an eligible Nakestores order?
Eligible merchandise may be returned within 30 days of delivery when it meets the condition and authorization requirements in this policy.
Can I return a Byrna launcher?
An eligible Byrna launcher may be returned within 30 days when it remains new, unused, unfired, unmodified, complete and in its original packaging. Launchers that have been used or fired may instead require warranty service.
Are Byrna Pepper and MAX projectiles returnable?
No. Byrna Pepper and MAX chemical projectiles are generally non-returnable because of their chemical and regulated nature.
Can I return CO2 cartridges?
CO2 cartridges and compressed-gas products are generally non-returnable.
Can I return body armor?
Body armor, armor inserts and certain ballistic-protection products are generally final sale and non-returnable.
Are Byrna 12-gauge less-lethal rounds returnable?
No. Byrna less-lethal 12-gauge ammunition is final sale and is not eligible for standard return.
What if my order arrives damaged or defective?
Contact Nakestores within 10 days of delivery and provide your order number and information about the damage or defect. Qualifying products may be handled through replacement, repair, refund or the applicable manufacturer procedure.
Do I need authorization before returning something?
Yes. Returns must receive authorization from Nakestores before merchandise is shipped back. Unauthorized returns may be refused.
How long does a refund take?
After an approved return is received and inspected, Nakestores generally processes the refund within approximately five business days. Your financial institution may require additional time to post the credit.
Are Canadian return shipping costs free?
No. Free domestic U.S. return-shipping benefits do not apply to Canadian returns. Canadian customers are responsible for return transportation and applicable customs, brokerage and related fees.
How do I contact Nakestores about a return?
Visit the Nakestores Contact Us page or call 855-777-7551.
Questions About a Return?
If you are unsure whether your product qualifies for return, contact Nakestores before sending anything back.
Phone: 855-777-7551
Customer Service: customerservice@nakestores.com