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Byrna Warranty & Repair Center
Byrna Warranty & Repair Center
Purchased your Byrna launcher from Nakestores and experiencing a problem? Our team can help review warranty questions, troubleshoot common issues and coordinate eligible repair or service options.
We also offer assistance with certain out-of-warranty Byrna launcher repairs and service evaluations.
1-Year Factory Warranty
Byrna launchers include a limited one-year manufacturer warranty for the original retail purchaser, subject to Byrna's warranty terms and proof of purchase.
Nakestores Purchase Support
If you purchased your Byrna from Nakestores, we can help identify the appropriate warranty, troubleshooting or repair process.
Out-of-Warranty Service
Warranty expired? Submit a repair request and our team can review the issue and advise you regarding available paid service options.
Byrna Manufacturer Warranty
Byrna Technologies provides a limited factory warranty on Byrna launchers to the original retail purchaser for one year from the original purchase date, subject to the manufacturer's terms and exclusions.
Proof of original purchase is generally required for factory warranty consideration.
Final determination of factory-warranty eligibility and the applicable remedy is made according to Byrna Technologies' warranty terms.
Do Not Disassemble or Modify Your Launcher
Attempting to disassemble, improperly repair or modify a Byrna launcher, or using unauthorized or incompatible accessories, projectiles or gas cartridges, may affect manufacturer warranty coverage.
If your launcher is malfunctioning, submit the service request below before attempting an internal repair.
What Problems Can We Help With?
Submit a warranty or repair request if your Byrna launcher is experiencing issues such as:
- Launcher not firing
- CO2 or pressure problems
- Unexpected gas leakage
- Magazine or feeding problems
- Trigger or operating issues
- Launcher received damaged or defective
- Performance problems requiring inspection
- Questions about warranty eligibility
- Out-of-warranty repair needs
Providing a detailed description of the issue helps us determine the appropriate next step.
How the Warranty & Repair Process Works
Submit Request
Complete the warranty and repair form with your product and purchase information.
Initial Review
Our team reviews the issue, purchase details and available warranty information.
Receive Instructions
We will contact you with troubleshooting steps, documentation requests or service instructions when applicable.
Repair / Resolution
Eligible claims or repair requests proceed according to the applicable warranty or paid-service process.
What You Should Have Ready
Before submitting your request, it is helpful to have:
- Your name and contact information
- Nakestores order number, when available
- Approximate purchase date
- Byrna launcher model
- Launcher serial number
- A detailed description of the issue
- Information about when the problem began
After reviewing your request, we may ask you to reply with photos or video showing the issue.
Do Not Ship Your Launcher Until You Receive Instructions
Completing this form does not automatically create a Return Merchandise Authorization or authorize shipment.
Do not send your launcher or other product to Nakestores until our team provides return or service instructions.
Submit a Byrna Warranty or Repair Request
Complete the form below with as much information as possible. Our team will review your request and contact you with the appropriate next steps.